High-Level Encryption
All your personal information and financial transactions are protected with 256-bit SSL encryption — the same standard used by leading financial institutions worldwide.
No Data Disclosure
918k does not sell, transfer, or share members' personal information with third parties for marketing purposes without your consent. Your data remains private and secure.
Data Control in Your Hands
Every 918k member has the right to access, correct, or request the deletion of their personal data at any time through our 24/7 support channels.
Welcome to the 918k Privacy Policy. We understand that when you register an account and play on our platform, you are entrusting us with your personal information. We do not take that trust lightly. This policy explains in detail how 918k handles your data — from the collection process through to how we ensure it remains secure and is never misused.
1 Information We Collect
To provide you with the best service, 918k collects several categories of information during the registration and platform usage process:
- Identity Information: Full name, date of birth, identification card number (for the KYC process), and relevant identity documents.
- Contact Information: Email address, phone number, and residential address.
- Financial Information: Bank account details, bank name, account number, and records of deposit and withdrawal transactions.
- Technical Information: IP address, device type, operating system, web browser, and platform activity log data.
- Game Information: Wagering history, games played, session duration, and bonus activity claimed.
2 How We Use Your Information
Every piece of information we collect is used for a clear and legitimate purpose. 918k does not use your data for any purpose other than those stated below:
- Process account registration and verify member identity through the required KYC process.
- Process deposits, withdrawals, and all financial transactions securely and accurately.
- Provide effective customer support whenever you need assistance.
- Send account-related notifications, promotions, and relevant platform updates.
- Identify and prevent any fraudulent activity, money laundering, or platform abuse.
- Comply with legal obligations and requirements set by the relevant authorities.
- Improve the user experience based on aggregated and anonymised usage pattern analysis.
3 Data Types and Purpose of Use Table
Below is a summary of the types of data we collect and their intended purposes:
| Data Type | Purpose of Use | Retention Period |
|---|---|---|
| Identity | Registration & KYC verification | For the duration of the active account + 5 years |
| Financial | Transaction processing | 7 years (legal compliance) |
| Technical | Security & fraud detection | 12 months |
| Games | Customer support & disputes | For the duration of the active account + 2 years |
| Contact | Communication & notifications | For the duration of the active account |
4 Data Sharing & Disclosure
918k does not sell your personal information to anyone. However, in certain situations, we may need to share your information with the following parties:
- Payment Service Providers: Transaction information is shared with payment gateways and banks used to process your deposits and withdrawals.
- Technology Service Providers: Our technical partners who help operate the platform infrastructure are bound by strict confidentiality agreements.
- Legal Authorities: We are required to disclose information to law enforcement agencies when mandated by court order or applicable legal provisions.
- Anti-Money Laundering Authority: Information related to suspicious transactions is reported to the relevant authorities in line with our compliance obligations.
5 Data Security and Protection Measures
We continuously invest in security infrastructure to keep your data protected at all times. Key security measures we employ include:
- 256-bit SSL encryption for all data communications between your device and the 918k servers.
- Two-factor authentication (2FA) that every member can enable for additional account protection.
- Real-time account activity monitoring to detect any suspicious logins or transactions.
- Passwords are stored using an irreversible hashing method.
- Regular security audits by independent third parties to identify and patch any system vulnerabilities.
- Servers housed in high-grade data centres with strict physical access controls.
6 Use of Cookies
918k uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website.
- Essential Cookies: Required for core platform functions such as verifying your login session.
- Functional Cookies: Save your preferences such as language and display settings for your convenience.
- Analytics Cookies: Help us understand how members use the platform so we can make continuous improvements.
- Security Cookies: Used to detect and prevent suspicious activity and protect your account.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the 918k platform.
7 Your Rights as a User
As a 918k member, you have full rights over your personal data. Below are the rights you hold:
Request a copy of all personal data we hold about you.
Correct any inaccurate or outdated information in your account.
Request the deletion of your personal data, subject to our legal obligations.
Object to the processing of your data for direct marketing purposes.
Receive your data in a machine-readable format for transfer to another platform.
Restrict the processing of your data under certain circumstances while an investigation is ongoing.
To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. Your request will be processed within 30 business days.
8 Children's Privacy
The 918k platform is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal information from minors. If we detect that a child's information has been collected without our knowledge, that data will be deleted immediately and the relevant account will be closed.
If you are a parent or guardian and believe your child has registered an account at 918k, please contact us immediately so we can take the appropriate action.
9 Amendments to the Privacy Policy
918k reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When significant changes are made, we will notify members via email or in-platform notification at least 14 days before the changes take effect.
Your continued use of the 918k platform after any changes take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.
10 Contact Our Data Protection Officer
If you have any questions, concerns, or complaints regarding how 918k handles your personal data, you may contact us through the following channels:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week, directly within the 918k platform.
- Response Time: Privacy-related requests will be responded to within 3 business days.
We are committed to handling every privacy enquiry with seriousness and transparency. Your trust is the foundation of our relationship, and we will always strive to uphold the highest data protection standards for all 918k members in Malaysia.
Contents
Need Help?
Have questions about how we handle your data? Our team is available 24/7 to help.
Security Standards
- 256-bit SSL Encryption
- 2FA Verification
- Independent Security Audits
- 24/7 Monitoring
Why Your Data Is Safe With 918k
Secure Storage
Data is stored on high-grade servers with layered access controls and automatic daily backups.
Restricted Access
Only authorised personnel may access sensitive data, with full audit logs maintained.
Regular Audits
Our system undergoes independent security audits regularly to ensure the highest standards are consistently maintained.
Notification Controls
You can manage your marketing communication preferences at any time through your account settings.
Ready to Play with Secure?
Join millions of players in Malaysia who trust 918k for a safe, transparent, and enjoyable betting experience. Your data is always protected with us.